Freedom of Information and Protection of Privacy

 North Simcoe Muskoka LHIN (NSM LHIN) records are subject to the Freedom of Information and Protection of Privacy Act (FIPPA) and operates in accordance with the responsibilities and requirements contained within the Act.

The Freedom of Information and Protection of Privacy Act has two purposes:

  • It gives people the right to see records and personal information that are under the custody or control of Ontario government ministries and agencies.
  • It helps protect every individual’s right to privacy. The act tells government ministries and agencies what they can do and must do when they collect, use, disclose, retain and dispose of personal information.

The Privacy and Records Management department:

  • deals with FOI requests made to their organization
  • can tell you what information is held by their organization
  • can let you know if you can get the information, without making a formal FOI request

If you need assistance, call the Privacy and Records Management department at
1-888-721-2222 ext. 6641.

How to Make a Freedom of Information (FOI) Request

Requests under the Act must be made in writing. When requesting information, please provide specific details about the records you wish to access. FIPPA requires that a $5 application fee must accompany all FOI requests. This mandatory fee cannot be waived, and must be paid by cheque or money order made out to the Minister of Finance at the time the request is made. Cash payment will not be accepted.

Click here – FOI Request Form

Complete the form, print, sign and send with fee to the following address:

North Simcoe Muskoka LHIN
ATTN: Privacy and Records Management
15 Sperling Drive, Suite 100
Barrie, ON L4M 6K9
Telephone Inquiries: 1-888-721-2222 ext. 6641

More information is available here: How to make a Freedom of Information request.

The FOI Process

All FOI requests are sent to the Privacy and Records Management department for review and processing.

Under the legislation, the LHIN is required to respond to an FOI request within 30 calendar days. You will be contacted if clarification is required as to what is being requested.

The 30-day response period may be extended if the release of records involves personal or confidential information where notification to the affected party is needed, the request involves a large number of records, or if consultation outside the LHIN is required. We will contact you if your request needs to be extended.


The $5 application fee is mandatory and non-refundable. Under FIPPA, the LHIN may charge additional fees to process the request. We will let you know if the processing fees exceed $25. You will be asked to pay a deposit of 50% if the estimated processing fees exceeds $100. Once a fee deposit is requested, the 30-day clock/calendar stops until the fee deposit or total payment is received.

LHIN Response

A decision about access and the records (if applicable) will be provided within the legislated time frame. Upon fulfillment of the request, the file will be closed unless further action is required.


Any decision made by the North Simcoe Muskoka LHIN with respect to an access request can be appealed to the Office of the Information and Privacy Commissioner (Commissioner). An appeal must be filed with the Commissioner’s office within thirty days of notice of the NSM LHIN’s decision. The Commissioner’s office is located at 2 Bloor Street East, Suite 1400, Toronto Ontario, M4W 1A8. There is an appeal fee and any questions about the appeal fee should be directed to the IPC. The phone number for the Commissioner’s office is (416) 326-3333.

Further information on the Freedom of Information and Protection and Privacy Act can be found at