Events - Engaging our CommunitiesMan speaking to a group of people sitting in a circle

Forums - Care Connections - Partnering for Healthy Communities

October 2016 - NSM Long-Term Care (LTC) Sector Summit

At the request of the LTC Sector of North Simcoe Muskoka, summits are organized to discuss and share information. They are jointly organized by representatives from the NSM LTC Sector and the NSM LHIN.

September 2016 - NSM Acute Care Sector Summit

September 2015 - Ontario LHINs Engagement with Patients, Families and Caregivers

August 2014 - Engaging Patients, Caregivers and Families

Throughout the month of August, the NSM LHIN hosted six engagement sessions across North Simcoe Muskoka asking residents to “Join the Conversation about Health Care in Your Community”.  Patients, caregivers, family members and health care providers who attended were asked to share their recent experiences with the local health care system – what worked, what didn’t and what could be improved.  

The information, stories and ideas that were shared and discussed have been summarized in the report below.  The report will be broadly shared with all Council and Committee tables of Care Connections as well as NSM LHIN staff and participants from the events.

May 2014 - Bringing the Patient Experience to Healthcare Improvement

Members of the Health Links Community of Practice, their committees and working groups invited Paula Blackstien-Hirsch (bio below) to join them May 20th to facilitate a session on Experience Based Design (EBD). EBD is a method of designing better health system experiences for patients, families, caregivers and staff.

Using experience to design better healthcare is unique in the way that it focuses so strongly on capturing and understanding patients', families’, caregivers’ and staff experiences within the health care system. This approach deliberately draws out the personal feelings a patient and their family or caregiver experiences at crucial points in the care journey. It does this by:

  • encouraging and supporting patients, families and caregivers to ‘tell their stories’
  • using these stories to pinpoint those parts of the care journey where the patient’s experience is most powerfully shaped (the ‘touchpoints’)
  • working with patients, families, caregivers and frontline staff to redesign these experiences rather than just systems and processes

Experience Based Design - Resources

November 2013 - North Simcoe Muskoka Patient, Family and Caregiver Engagement Session

The NSM LHIN partnered with the Change Foundation, who worked with all 14 LHINs across Ontario, to forward the work we are all doing around engaging our patients and their caregivers and families.  There was a lot of great information shared, opportunities for networking and workshops/presentations from organizations that have embraced Patient, Caregiver and Family Engagement to implement positive changes  within their organizations, projects, initiatives and for clients.

Patients and health care providers spent the day learning from each other and sharing their stories.  There were many ‘aha’ moments for all – and often the changes and improvements that make the most impact (in a positive way) for patients and their caregivers and families are very small and easy to implement.