Compliments, Concerns or Complaints

Patient Ombudsman

The Patient Ombudsman is responsible for investigating complaints related to Ontario’s hospitals, long-term care homes and home and community care.

Ontario Ombudsman

The Ontario Ombudsman is responsible for investigating complaints related to public sector bodies. The Ontario Ombudsman does not investigate hospitals, long-term care homes and home and community care.

Regulated Health Professionals

All regulated health professionals belong to regulatory bodies called “Colleges”. If your complaint is only about a regulated health professional, such as a physician, nurse, physiotherapist, etc., you will need to contact the appropriate College. Click on Regulated Health Professionals for information.

Health Care Consent Act

The Health Care Consent Act, 1996, is an Ontario law that has to do with an individual's capacity to consent to treatment. 

Freedom of Information Requests

Information regarding the Freedom of Information (FOI) Request process may be found here. 

We welcome your feedback. Our Compliments, Concerns, Complaints process provides people with a means to provide feedback on what's working, and what could be improved. The process ensures follow-up and helps to identify potential systemic issues.

We are committed to reviewing and assessing all feedback and concerns in a timely manner. Your feedback will:

  • Be received with courtesy and recorded accurately

  • Be acted upon promptly and fairly

  • Be confidential and protected

To provide feedback: 

1.  About Home and Community Care Support Services - If you have a compliment, concern or complaint about home and community care support services, click here.

2.  About other Health Services Providers - If you have a compliment, concern or complaint about a health care service other than home care in the Ontario Health Central region, please contact:

Ontario Health Central

Telephone - 705-721-8010, ext. 3210

Email - OH-Central-Feedback@ontariohealth.ca

 

Please note, if you have a concern that requires us to collect your personal health information and you would like us to follow up, we will collect your personal information in accordance with the Local Health System Integration Act, 2006 and the Personal Health Information Protection Act, 2004